Getting Our Procedures Right – Involving the End-User at the Writing Stage

Synopsis

Often we are given procedures to follow with no involvement in the content, how they are written and even if they make any sense to us. In this lively presentation we will cover the importance of involving the end-user in the design and wording of procedures, so that they are written in a style, language and way that the end-user understands. We will also cover how to check if a new procedure reflects reality, as sometimes they require actions that, in reality, cannot always be done that specific way.