Changing the Quality Culture of a Business

Synopsis

Changing the quality culture of a business

“The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails.”
Identifying the common areas businesses struggle to get engagement
• Input into quality events
• Reviewing and understanding SOPs
• Incorporating Quality into decision making
Finding solutions to improve engagement
• Showing how Quality can make their roles easier i.e. can aid them implementing a change by interdepartmental collaboration
• Effective training so the purpose of an SOP is understood – it is a document to help processes and are always a working progress
• Demonstrating the impact engaging with quality events can have on the processes, they can be part of the solutions to bring the company forward